PYV Legal regard claims handling as the "shop window" of our services and have recruited a dedicated team of specialists with over 70 years of experience to provide the service and expertise our clients rightly deserve. Such is the importance of this service that one of the members of the claims team (Robert Bass) is on the board of PYV Ltd and another (Ian Boscoe) is on the board at group level, additionally holding legal qualifications.

PYV Legal understand that receiving a complaint or claim can be a traumatic experience and realise that the claims service is of paramount importance to our clients. As a result we take great pains to ensure our staff are equipped to support you through the difficult and sometimes confusing process, and are able to advise you with the clarity, confidence and authority you should expect from a specialist broker.

All claims are handled by an allocated, experienced, account handler from "cradle to grave" who will be familiar with your case and will be available to discuss progress and provide appropriate advice.

Our claims team is a division within the company and handles work ONLY for our clients. We do not outsource this vital function, adjust claims for insurers or otherwise dilute our expertise. PYV Legal are aware that some brokers do outsource their claims divisions as an economic measure, but we believe this gives rise to potential conflicts of interest. PYV Legal's claims division always holds its clients' interests first and foremost and is proud to work exclusively for them.

We take the opportunity to remind you of the importance of immediate notification of any new claims or potential new claims as soon as you become aware of them, as this is usually a key condition under the terms of this type of policy.

If you have any queries concerning claims notifications, please do not hesitate to contact us and ask for our claims team.